Terms & Conditions
📜 Terms & Conditions – Frency Shop
Welcome to Frency Shop! By using our website and placing an order, you agree to follow the terms and conditions below. Please read them carefully before shopping.
🛍️ 1. Product Information
We try our best to display all products, descriptions, and prices accurately. However, colors may vary slightly due to screen settings or lighting during photography.
💳 2. Pricing & Payment
- All prices are in Bangladeshi Taka (BDT)
- We accept Cash on Delivery (COD), bKash, Nagad, and other secure payment methods
- Orders will only be processed once payment (for prepaid orders) is confirmed
🚚 3. Shipping & Delivery
- We deliver across Bangladesh through trusted courier partners
- Delivery time is usually 2–5 working days, depending on your location
- Delivery charges may apply and will be shown during checkout
🔁 4. Return & Refund
- We allow returns for damaged, defective, or incorrect items only
- Return requests must be made within 3 days of receiving the product
- Read our full Return & Refund Policy for more details
📦 5. Order Cancellation
- Orders can be cancelled before they are shipped
- Once dispatched, cancellations are no longer possible
🚫 6. Misuse & Fraud
Frency Shop reserves the right to cancel any order if we suspect:
- Fraudulent activity
- Incorrect contact or delivery details
- Abusive behavior towards our team
🔐 7. Privacy
We respect your personal information. Please read our Privacy Policy to learn how we collect and use your data.
📞 Contact Us
If you have any questions regarding these terms, feel free to reach out:
📱 Phone / WhatsApp: +880 1874-492203
📧 Email: frencyshopbd@gmail.com
Thank you for shopping with Frency Shop – Naturally Yours 🌿